Terms & Conditions
TERMS AND CONDITIONS
Prices
Room prices are per person, per room, per night and are inclusive of VAT at 17.5%. Standard rates include Full English breakfast, unless otherwise stated. Other meals may be included in special promotional rates; this will be indicated.
Rooms for customers with disabilities
Due to the age and historic nature of the building we occupy it is difficult to adapt these buildings to suit all needs. We will make every possible effort to accommodate your personal requirements.
Arrival and Check out
Rooms are available from 2.00pm on the arrival date. Please let the hotel know if you are likely to arrive after 9pm. You are requested to vacate your room by 10.00am on the day of your departure. If you require more detailed directions please call the hotel directly and a member of staff will be pleased to help you.
Pets
Dogs are permitted but not in superior rooms. There is a charge of £10 per stay. Please advise the hotel at the time of reservation should you wish to bring a pet into the hotel. Pets may not accompany guests into areas in which food may be served.
Cancellation
Cancellations are free of charge up to 24 hours before 2.00pm on the date of arrival. Any cancellations made after this time will be charged the cost of the first nights stay.
Complaints
We strive for 100% customer satisfaction at all times, so if you feel there is an area that we can improve, or if you are unsatisfied with your visit, please write to the hotel addressing your letter to: Customer Care
All correspondence will be acknowledged within 7 working days.
Payment
All reservations require a credit or debit card guarantee, to be given at the time of booking, we will only debit the card if you do not cancel your room or if you fail to check out. We accept payment by cheque (with a valid cheque guarantee card), debit card and credit cards (Visa, Mastercard). If you have a gift voucher please inform us at the time of booking.
Your Personal Details
Your personal details will not be sold on or passed on to third parties. Your Credit Card details are not kept in any form and are securely deleted after the booking is confirmed.
Tel: + 44 (0)1439 770275 • Fax: + 44 (0)1439 771101 • reservations@feathershotelhelmsley.co.uk
